Shipping and Delivery Policy

Last updated: December 07, 2025

This Shipping and Delivery Policy outlines the procedures, responsibilities, and conditions related to the dispatch and delivery of physical cards ordered through our Service.

1. Shipping Timeline

Physical cards will be shipped within 5 business days from the date of final design approval provided by the client.

Production timelines begin only after the client formally approves the final design.

2. Delivery Delays

Once an order is handed over to the shipping or courier partner:

Delivery timelines are subject to the logistics provider.
Any delays arising due to courier issues, transportation disruptions, weather conditions, operational challenges, or third-party concerns are beyond the Company’s control.
The Company shall not be held responsible or liable for any delivery delays caused by external parties.

3. Shipping Damages

We take utmost care in packaging and dispatching all physical products. However, damages that occur during transit are handled under the following conditions:

Shipping damages will undergo a detailed and formal investigation with the courier partner.
Clients must provide clear photographic or video evidence of the damaged package at the time of receiving the shipment.
Evidence must include:
The outer packaging,
The damaged product, and
The courier label.

Providing accurate proof ensures that the investigation process proceeds smoothly and without delays.

The outcome of the investigation will determine whether a replacement or further action is applicable. The Company does not guarantee a replacement unless verified by the courier partner’s damage assessment.

4. Incorrect Address or Failed Delivery

The Company is not responsible for delayed or failed deliveries due to:

Incorrect or incomplete delivery details provided by the client,
Recipient unavailability,
Courier attempts exceeding their retry policy.

Any additional charges due to re-delivery or address modification are the responsibility of the client.

5. Changes to This Shipping and Delivery Policy

We may update this Shipping and Delivery Policy periodically. Updates take effect immediately upon being posted on this page.

You are encouraged to review this Policy periodically to stay informed of any changes.

Contact Us

If You have any questions about this Shipping and Delivery Policy, You may contact us:

Arropa EStore Private Limited

Address: 16J/46, Kariyappa Nagar, Emapper, Kallakurichi, Tamil Nadu 606202

Phone: 074483 01717

Email: cards@adtrendo.com